Shipping Policy

Processing & Delivery

Free delivery is available on all orders over R500. All orders under R500 will incur a flat delivery fee of R49. This policy applies to main centre to main centre delivery’s only. Main centre’s include: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberly, Nelspruit, Polokwane, Pretoria, Pietermaritzburg and Port Elizabeth. All non-main centre delivery’s may incur additional fees – please contact us to confirm.  

Please allow all orders to be processed within 2 business days. Expect to receive your item within 2 – 4 business days after processing has been completed (total lead time of between 4 – 6 business days). Delivery may take up to 5 business days for outlying areas (non-main centre areas). We do not ship over weekends or public holidays and no longer support next day delivery mandates unless specifically arranged, however, next day collection is available.  

COLLECTION

If you would prefer to collect your package, contact us using the What’s App chat feature in the bottom right corner of your screen and we will gladly arrange this for you. Next day collection is available depending on the payment method you choose. Credit and debit payments made via Yoco and PayJustNow clear immediately and as a result, will qualify for next collection. 

Options & Delivery Times

Shipment method Estimated delivery time Shipment cost
Economy 2-4 Days R49 Or FREE
Overnight (Flyer Bag) Next Day R149
Overnight (Large Order) Next Day R349

Shipment to P.O. boxes or APO/FPO addresses

We deliver to addresses within South Africa, Territories, and APO/FPO/DPO addresses.

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has been dispatched. We currently do not offer tracked delivery for domestic orders, but if you still have not received your package after 7 business days please contact us on support@auremaudio.co.za and we will notify you of your delivery status via email or What’s App.

 

Returns

Please see our refund policy for information on how returns are handled.