Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will unfortunately not be accepted as a return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Please note that certain items are only refundable as store credit – if you are unsure of which items then please contact us to confirm. Most items that are returned due to change of mind can only be refunded as store credit.
Exchanges
We understand that items may not meet client expectations 100% of the time. If this is the case, and you would like to exchange your purchase for a different item, send us an email to support@auremaudio.co.za and we will assist you. If the new order has a retail value below or above the original, you will receive the difference in the form of store credit.
Return Logistics
If you request a refund or exchange, you will need to have the item sent to us at your own expense or drop it off at our office in Cape Town. If the refund or return is a result of our error, we will cover the courier costs. Please contact us on support@auremaudio.co.za for more information.