Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will unfortunately not be accepted as a return. 

*Please note that due to the current sanitary situation with regards to Covid-19, our supplier does not accept returns for earphones, headsets and headphones. As a result, we will also not be able to accept refunds or return requests for earphones, headsets and headphones unless you receive a damaged item upon delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Please note that certain items are only refundable as store credit.

Exchanges

We understand that items may not meet client expectations 100% of the time. If this is the case, and you would like to exchange your purchase for a different item, send us an email to support@auremaudio.co.za and we will assist you. If the new order has a retail value below the original, you will receive the difference in the form of store credit.

Cost Involved

If you request a refund, and would like a courier to collect your item, a fee of R100 will be deducted from your refund amount in order to account for third party handling fees and shipping expenses. Alternatively, you can have the item sent to us at your own expense or drop it off at our office in Cape Town. Please contact us on support@auremaudio.co.za for more information.